Refund policy

Returns & Refund Policy

Last Updated: 31 July 2026

At AVRYX LTD, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Your Right to Return

If you change your mind, you may return your item(s) within 14 days of receiving your order in accordance with UK consumer law.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.
  • Have all original tags attached.
  • Be returned in the original packaging where possible.
  • Be accompanied by proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Underwear
  • Socks (if opened)
  • Gift cards
  • Personalised or custom-made products
  • Any item marked as final sale

Unless the item is faulty or not as described.

3. Faulty or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery.

Email: avryxuk@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item

If your claim is approved, we will arrange a replacement, repair, or full refund where appropriate.

4. How to Start a Return

To request a return, please email:

support@avryx.co.uk

Include:

  • Your full name
  • Order number
  • Reason for returning the item

Our team will provide return instructions and the appropriate return address.

Please do not send items back without contacting us first.

5. Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked delivery service, as we cannot be responsible for returned parcels that are lost in transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

7. Exchanges

We currently offer exchanges for:

  • Different sizes
  • Different colours (subject to availability)

If your requested item is unavailable, we will issue a refund after receiving your returned item.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your card provider or bank.
  3. If you still need assistance, contact us at avryxuk@gmail.com

9. Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

10. Contact Us

If you have any questions about this Returns & Refund Policy, please contact:

AVRYX LTD

Email: support@avryx.co.uk

Registered Office: 66, Paul Street, London EC2A 4NA

Company Registration Number: 17371424